Frequently Asked Questions
How does the reservation work?
Booking through our website is non-binding. After submitting the reservation form, we will send you a confirmation of receipt and then contact you with details and confirmation of availability.
When will I receive the reservation confirmation?
After submitting your reservation request, you will receive an automatic email confirming receipt. We will send you the final confirmation or rejection as soon as possible, usually within 24 hours.
What are the check-in and check-out times?
Standard check-in time is from 2:00 PM to 9:00 PM. Check-out is by 11:00 AM. Exact times may vary depending on the apartment and can be arranged individually.
Is a deposit required?
Yes, we require a deposit to confirm the reservation. The deposit starts from €100 and depends on the length of stay and the specific apartment. We will inform you of the exact conditions when confirming your reservation.
What is the cancellation policy?
Cancellation policies vary by apartment and dates. Generally, if cancelled with sufficient notice, the deposit is refundable or transferable to another date. We will inform you of the exact conditions when confirming your reservation.
Are pets allowed?
Accommodation with pets is possible by prior arrangement and for an additional fee. The price depends on the size and breed of the animal. Contact us in advance for confirmation.
Is parking available?
Yes, all our apartments have parking available - either in an underground garage or in a private parking lot. Parking is included in the price.
What is included in the price?
The price includes accommodation, bed linen, towels, WiFi, and parking. Some apartments also include sauna or hot tub. Details can be found in the description of each apartment.
What are the additional fees?
On-site payments include recreational fee (€1-2.50 / person / night) and refundable deposit (€50-100 depending on apartment). Surcharges for sauna, hot tub, or pets are listed in the apartment description.
Do you have quiet hours?
Yes, quiet hours are from 10:00 PM to 6:00 AM. We do not accept loud celebrations and parties. Our apartments are suitable for families and couples looking for peaceful relaxation.
